WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days after the printing (and framing if so desired) of your image. The entire process usually takes between 10 to 15 working days from the time you place your order to the time when you receive it. You will receive a tracking number as soon as your order has been shipped. Prints are shipped in a flat box with cardboard backing to prevent damage and inside a plastic sleeve.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*||HI &AK Standard Shipping||HI &AK 2-Day Shipping||HI &AK Overnight Shipping|
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns; all sales are FINAL.*
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged,please notify the shipping carrier immediately and copy us on any email correspondence with them. Also, please keep all packaging and contact email@example.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
All print sales are final. That said, we do our best to accommodate our customers and understand that sometimes the unforeseen can occur. Please contact firstname.lastname@example.org as soon as possible if you need to correct your order in some way.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Luckily we have not had to issue a refund to anyone in the past - however should that be necessary I would expect it to take about 7 - 10 business days to process a refund.
WHO TO CONTACT with questions?
You can reach out at any time by email to: email@example.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!
Facebook: Coming Soon!